Returns and Exchange Policy:
If for any reason you are not happy with your purchase please return it within 28 days with the receipt for a prompt refund or exchange.
It is integral to our organisation that every customer is satisfied with their quality purchase from Out Doors Inc.
We encourage you to write a brief explanation for the return of your order on the reverse of your receipt.
Please note that change of mind returns need to be returned to us in a re-sellable condition and that we do not accept returns or exchanges of sale stock.
Change of Mind
We accept returns on our products provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you change your mind you can return the product to the address below, please include a copy of your order confirmation or a handwritten note with your order number.
We do not refund the delivery costs.
- All returns must be received within 28 days.
- All items must be unused, with seals intact and tags attached where applicable. Products’ packaging must also be received intact with no tears or blemishes.
- Please note we don’t refund delivery costs.
- Exchanges are possible. We will cover the shipping costs for your replacements.
Damaged or Incorrect Items
If your item is damaged/faulty or you believe the product is incorrect somehow please contact us immediately. We do not refund for natural wear and tear or for damage caused post receipt.
Returns Address
Please send returns to:
Out Doors Inc
17 Stubbs Street
Kensington, VIC, 3031
Australia.
If you have any other queries regarding returns, please email our customer care team at shop@outdoorsinc.org.au
